FAQ

Frequently Asked Questions

Answers about your cinematic profile, subscriptions, and features.

About Cinekholm

Cinekholm is an AI-powered movie tracking platform that analyzes films based on 10 cinematic dimensions: Vigor (action-packed films with kinetic energy and physical intensity), Suspense (thrilling films with psychological tension and high stakes), Vitality (lighthearted films with humor and positive energy), Spirit (inspirational films about triumph and personal growth), Ethereal (fantastical films with magic, spectacle, and wonder), Cerebral (complex films that challenge the mind), Heritage (films with nostalgic aesthetics and historical settings), Intimacy (films focused on relationships and intimacy), Gravitas (weighty, thought-provoking dramatic films), and Grim (dark films with moral complexity and gritty realism).

Unlike traditional movie trackers, Cinekholm helps you discover movies based on what you prefer, not just what you've watched. Rate 3 movies to create your unique Cinematic Profile, and our AI-powered Cinematic Engine recommends films that match your cinematic preferences across these 10 dimensions.

What is Cinekholm?

Cinekholm is an AI-powered movie tracking platform that analyzes films based on 10 cinematic dimensions. Unlike traditional trackers, it helps you discover movies that match your cinematic preferences.

How does the Cinematic Engine work?

Our Cinematic Engine analyzes every movie across 10 dimensions: Vigor, Suspense, Vitality, Spirit, Ethereal, Cerebral, Heritage, Intimacy, Gravitas, and Grim. By rating 3 movies, you create a unique Cinematic Profile that powers your recommendations.

What is Movie Night?

Movie Night is a group discovery feature. You invite friends, and our AI generates recommendations based on everyone's combined cinematic profiles. You swipe right/left, and when everyone matches, you've found your movie.

Is Cinekholm free?

Yes, Cinekholm offers a free 'Explorer' tier with unlimited movie tracking and weekly recommendations. Premium plans start at $3.99/month for additional features like more Movie Night sessions and custom watchlists. See our pricing page for full details.

How do I create an account?

You can create an account by clicking 'Get Started' on the homepage and signing up with your email or Google account. The registration process is quick and free.

How do I cancel my subscription?

You can cancel your subscription anytime from Profile > Settings > Subscription. Cancellation takes effect at the end of the current billing period, and you'll retain access until then.

What platforms is Cinekholm available on?

Cinekholm is currently available as a web application accessible through any modern browser. Mobile apps for iOS and Android are coming soon.

How do I reset my password?

Click 'Forgot Password' on the login page, enter your email address, and we'll send you a password reset link. If you signed up with Google, use the Google sign-in option.

Can I export my data?

Yes, you can export your movie ratings, watchlists, and cinematic profile data. Go to Profile > Settings > Data Export to download your information in JSON format.

How does Cinematic Match work?

Cinematic Match compares your Cinematic Profile with another user's profile across all 10 dimensions. It calculates a compatibility score showing how similar your cinematic preferences are. This feature is available in Premium Plus.

What are the pricing tiers?

Explorer (Free): Unlimited tracking, basic cinematic profile, weekly recommendations. Enthusiast ($3.99/mo or $39.99/yr): 5 custom lists, Movie Night (3/month, 5 friends), faster recommendations; reduced ads. Cinephile ($5.99/mo or $59.99/yr): Unlimited lists, Movie Night (10/month, 9 friends), Cinematic Match, advanced insights; completely ad-free experience.

What does "Friends" mean in privacy settings?

Friends means mutual followers: you follow each other. It is not the same as a one-way follow (only one of you follows the other).

What does Activity privacy control?

It controls who can see your profile Activity tab (reviews, ratings, comments, imports) and your Likes tab when someone else opens your profile. Library and each list can still have their own visibility under Library privacy and per-list settings.

Will you add more privacy options like Instagram or Facebook?

You can already set a private account (hidden from user search; non-followers see a minimal profile), block users, and control who sees your followers/following lists in Settings → Privacy. Finer controls (e.g. follow requests, mute) may come later.

How do I contact support?

You can reach our support team through the contact form on our website or by emailing [email protected]. We typically respond within 24-48 hours.